Last Updated: January 1, 2026 | Effective Date: January 1, 2026
SSL Encryption

All data transmitted between your device and our servers is protected by 256-bit SSL encryption

Secure Storage

Personal information is stored on encrypted servers with restricted access and regular security audits

Data Privacy

We never share your personal information with third parties without your explicit consent

Compliance

Our practices comply with Indonesian data protection standards and international privacy frameworks

1. Introduction

3dgenz ("Company", "we", "us", or "our") is committed to protecting the privacy and security of personal information provided by our users ("you", "your", or "User"). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use the 3dgenz platform, including our website at https://3dgenz.cam and mobile applications (collectively, the "Platform").

This Privacy Policy applies to all users of the Platform, including visitors who browse without registering and registered members who create accounts to use our gaming services. By accessing the Platform or creating an account with 3dgenz, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must not use the Platform.

3dgenz operates in the Indonesian market and is designed specifically for residents of Indonesia aged 21 years and older. We process personal data in accordance with Indonesian privacy laws and internationally recognized data protection standards. This Privacy Policy should be read in conjunction with our Terms & Conditions and other policies that govern your use of the Platform.

2. Information We Collect

To provide our gaming services, maintain account security, and comply with regulatory requirements, 3dgenz collects various categories of personal information from our users. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for an account with 3dgenz, you provide us with personal information including:

  • Identity Information: Full legal name as it appears on your Indonesian Identity Card (KTP), date of birth, gender, and nationality
  • Contact Information: Email address, mobile phone number, and residential address including city and postal code
  • Account Credentials: Username, password (stored in encrypted format), and security questions
  • Financial Information: Bank account details (account number, bank name such as BCA, BRI, BNI, Mandiri), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history
  • Verification Documents: Copies of government-issued identification (KTP), proof of address documents, and selfie photographs for identity verification purposes
  • Communication Data: Messages, emails, and other communications you send to our customer support team

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain technical and usage information:

  • Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
  • Log Data: IP address, access times, pages viewed, time spent on pages, referring URLs, and clickstream data
  • Gaming Activity: Bets placed (sports betting, bandar bola, live casino, slots, togel, sabung ayam), game sessions, betting patterns, deposit and withdrawal transactions, bonus claims, and account balance history
  • Location Data: Approximate geographic location derived from IP address to ensure compliance with Indonesian residency requirements
  • Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (detailed further in Section 6)

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

  • Payment Processors: Transaction confirmation and verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja)
  • Identity Verification Services: Validation results from third-party KYC (Know Your Customer) service providers used to verify your identity and prevent fraud
  • Game Providers: Gaming data from third-party game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and PG Soft

3. How We Use Your Information

3dgenz uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Provision

  • Creating and maintaining your user account
  • Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported payment methods
  • Enabling access to gaming services including sports betting (BRI Liga 1, EPL, La Liga, Champions League), live casino, slots, togel, and sabung ayam
  • Tracking gaming activity, bet settlements, winnings, and losses
  • Managing bonuses, promotions, and VIP loyalty program benefits
  • Providing customer support and responding to inquiries

3.2 Verification and Security

  • Verifying your identity and age (minimum 21 years) to comply with Indonesian gaming regulations
  • Preventing fraud, money laundering, and other illegal activities
  • Detecting and preventing unauthorized account access, multi-accounting, and bonus abuse
  • Ensuring compliance with our Terms & Conditions and responsible gaming policies
  • Conducting security audits and risk assessments

3.3 Legal and Regulatory Compliance

  • Complying with Indonesian anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
  • Responding to legal requests from law enforcement or regulatory authorities
  • Maintaining records required by applicable laws and regulations
  • Enforcing our legal rights and defending against legal claims

3.4 Platform Improvement and Marketing

  • Analyzing usage patterns to improve Platform functionality and user experience
  • Developing new features, games, and betting markets based on user preferences
  • Sending promotional communications about bonuses, tournaments, and special offers (with your consent)
  • Personalizing content and recommendations based on gaming preferences
  • Conducting surveys and requesting feedback to enhance services

4. How We Share Your Information

3dgenz does not sell your personal information to third parties. We share your information only in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist in operating the Platform and delivering services to you, including:

  • Payment Processors: Indonesian banks and e-wallet providers to process deposits and withdrawals
  • Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, and other licensed game suppliers
  • Identity Verification Services: KYC service providers for identity authentication and fraud prevention
  • Cloud Hosting Providers: Secure data storage and server infrastructure providers
  • Customer Support Tools: Live chat, email, and ticketing system providers

All service providers are contractually obligated to maintain confidentiality and use your data only for the specific purposes for which it was shared.

4.2 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes such as court orders, subpoenas, or requests from law enforcement or regulatory authorities in Indonesia. We may also disclose information to protect the rights, property, or safety of 3dgenz, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given explicit consent for such sharing, such as when participating in co-branded promotions or third-party tournaments.

5. Security Measures

Protecting your personal information is a top priority for 3dgenz. We implement comprehensive technical, administrative, and physical security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security

  • Encryption: All data transmission between your device and our servers uses 256-bit SSL/TLS encryption. Sensitive data at rest, including passwords and financial information, is encrypted using industry-standard algorithms.
  • Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring, redundant power supplies, and advanced intrusion detection systems.
  • Firewall Protection: Multi-layer firewall systems protect our network infrastructure from external threats.
  • Regular Security Audits: We conduct quarterly security assessments and penetration testing by independent third-party security firms.

5.2 Access Controls

  • Access to personal information is restricted to authorized personnel who require access to perform their job functions
  • All employees undergo background checks and sign confidentiality agreements
  • Multi-factor authentication is required for administrative access to systems containing personal data
  • Access logs are maintained and regularly reviewed to detect unauthorized access attempts

5.3 User Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

  • Create a strong, unique password and change it periodically
  • Never share your login credentials with anyone
  • Log out of your account when using shared or public devices
  • Enable two-factor authentication if available
  • Immediately report any suspected unauthorized account access to our support team

Despite our best efforts, no security system is impenetrable. If a data breach occurs that may compromise your personal information, we will notify you promptly in accordance with applicable Indonesian data breach notification requirements.

6. Cookies and Tracking Technologies

3dgenz uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, recognize you on return visits, and collect information about your browsing behavior.

6.2 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for basic Platform functionality, account authentication, and security features Session / Persistent
Preference Cookies Remember your settings such as language preference, display options, and betting preferences Persistent
Analytics Cookies Collect aggregated data about Platform usage, page views, traffic sources, and user behavior to improve services Persistent
Marketing Cookies Track your interactions with promotional content to deliver relevant offers and measure campaign effectiveness Persistent

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain Platform features. To manage cookies, adjust your browser settings or use the cookie preference center available on the Platform.

7. Your Privacy Rights

As a 3dgenz user, you have the following rights regarding your personal information:

Your Data Rights

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

Right to Deletion

You may request deletion of your personal information, subject to certain legal exceptions such as records required for regulatory compliance, fraud prevention, or resolution of disputes.

Right to Object

You can object to processing of your personal information for marketing purposes at any time by unsubscribing from promotional emails or adjusting your communication preferences in account settings.

Right to Data Portability

You have the right to receive your personal information in a portable format and to request transfer of this data to another service provider where technically feasible.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at with your account details and specific request. We will respond within 30 days and may require additional verification to protect your privacy.

8. Data Retention

3dgenz retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Retention Periods

  • Active Accounts: Personal information is retained for the duration of your account's active status and for a reasonable period after account closure.
  • Financial Records: Transaction records, including deposits, withdrawals, and betting history, are retained for a minimum of five (5) years to comply with Indonesian financial and anti-money laundering regulations.
  • Identity Verification Documents: KYC documents are retained for five (5) years after account closure as required by regulatory standards.
  • Communication Records: Customer support communications are retained for two (2) years for quality assurance and dispute resolution purposes.
  • Marketing Data: If you opt out of marketing communications, we retain your email address to honor your opt-out preference but do not send further promotional content.

8.2 Data Deletion

Upon expiration of the applicable retention period, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data may be retained indefinitely for statistical analysis and Platform improvement purposes.

9. Children's Privacy

3dgenz services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect, store, or process personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information from our systems and terminate the associated account.

Parents or guardians who believe their child has provided personal information to 3dgenz should contact us immediately at so we can take appropriate action.

10. Changes to This Privacy Policy

3dgenz reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:

  • Email notification sent to the address registered with your account
  • Prominent notice displayed on the Platform homepage
  • In-app notification upon your next login

Material changes will take effect 30 days after notification. Non-material changes take effect immediately upon posting of the updated Privacy Policy. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us through the following channels:

Data Protection Contact

Email:

Subject Line: Please include "Privacy Inquiry" or "Data Protection Request" in your email subject line

Response Time: We aim to respond to all privacy-related inquiries within 48 hours and will resolve requests within 30 days

Alternative Contact: You may also reach us through the 24/7 live chat support available on the Platform or via WhatsApp support (number available after login)

Important Notice

This Privacy Policy applies specifically to the 3dgenz Platform operated at https://3dgenz.cam and does not apply to third-party websites or services that may be accessed through links on our Platform. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.

By using the 3dgenz Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Questions About Your Privacy?

Our team is here to help you understand how we protect your data and address any privacy concerns. Explore our other policies or contact support for personalized assistance.